Shipping Policy

We are committed to getting your order to you as soon as possible.

Tracking:

You will receive a notification email with your tracking number when your order has shipped. To track a package UPS shipment, click here

Hours of Operation:

Orders are processed during operating business hours only Monday – Friday, 7:30AM – 5:00PM (excluding holidays). Orders that are placed before 2PM are usually shipped out same day based on stock.

Inventory and Lead Times:

Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day.

Shipping Information Entry:

UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to Trashchutedoor.com and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to Trashchutedoor.com, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.

International Orders:

Overseas/International shipping may be available. Please contact us for inquiries.